top of page

Terms and Conditions 

EconomyMove has over 17 years of experience in supplying customers with vehicles
and drivers throughout Europe.
1, We assure our customers that we will load/unload and deliver whatever fits into our vehicles, within the
vehicle’s volume/legal weight allowance of 20m3/1000kg.

1a, please note if you exceed your agreed volume or weight allowance there will be additional charges.
1b, please note If you choose to box and wrap all items yourself then no insurance claims will be accepted, we
will only accept liability on Boxes and Items boxed or wrapped by EconomyMove Ltd.
1c, From 1st January 2021 Customers must prepare their own inventory sheet itemising all boxes and items with
full description and valuation for all loading/unloading but we will itemise upon collection all items for a additional
fee.
2a, your quote is based on ground floor to ground floor with reasonable access, additional charges will be
incurred if any deviations are not stated at the time of booking or 24 hours after a deposit being paid. (Max 10m
from vehicle location to entrance of the delivery address/doorstep)
2b, you may incur additional charges if the driver needs to pay for parking whilst loading/unloading or waiting.
2c, all balance/full payment must be received prior to the unloading at delivery address, or within 28 x days of
collection. If not, we reserve the right to divert the delivery to a warehouse.

2d. In the event of the balance / Full payment not being received in full within 28 x days after collection, you will
lose your right to Free Storage.

2e, Charges for unloading/loading/trans shipping all excess/non-booked items will be charged at £40 per hour
warehouse labour plus £75 per vehicle unload and £75 per vehicle reload.

2f, Booked Storage will be charged at £2.70 per cubic metre per week (or part thereof) All non-booked storage
will be charged at £5 per cubic metre per week.
All storage/warehouse/unload reload fees payable must have cleared funds prior to re loading from warehouse to
delivery address.
3a, all items valued in excess of £50 must be notified in writing. If not then our maximum of £50 per Box or Item
applies, we will not be responsible if the customer has failed to
notify these items beforehand.
4a, Your Quote will be based on a standard 20m3/1000kg loading capacity vehicle plus European experienced
driver.
4c, your driver will require a minimum of 1 x able bodied capable adult at the collection/delivery points to assist
with loading/unloading. (Please note term 2a)
4c, all waiting time: at collection/delivery locations, The standard times for loading/unloading your personal goods
are 2 hours. If you do not add extra hours on booking
(£25per hour) you will be charged £40 per hour and will be invoiced accordingly.
4d, If the customer or their representative fail to attend at the agreed time/date or refuses to load/unload the
vehicle then after 30 minutes waiting as an emergency procedure the driver will commence load/unload one man
handling items (max 25kg per single item) himself. This will incur an additional charge of £200 per event.
4e, if you wish to delay your vehicle/s we reserve the right to charge £250 per day/per vehicle whilst the
vehicle/driver lay idle. This must be paid in full via transfer any time prior to delivery, cleared funds prior to
unloading.
4f, should we have to wait overnight then our hotel/food expenses must also be covered by the customer. If any
driver/porter is paid to assist with loading/unloading the vehicles, they must have a minimum of 1 capable adult
per vehicle at collection/delivery to assist. If less than 2 persons per vehicle are available and if the
collection/delivery are suitable

4g, all phone calls made/received in countries outside the EU to customers regarding their job will be charged at
£1.00 per minute. It is customers responsibility to make sure our vans will have parking available at all the
collection points and drops.
4h, All parking permits and fines will have to be paid by the customer.
4i, for customers who wish to use their own customs paperwork We are not responsible for any incorrect
paperwork/taxes due by customs for the transportation of your goods. It is totally the customers responsibility,
any delays due to incorrect paperwork will be charged at £20 per hour or as 4E then the same conditions as
detailed above.
5a, if a job is cancelled on short notice (within 7 x days prior to arranged date/time) irrespective of a deposit
received or not a 50% cancellation fee will be charged.
6a, we operate 20 vehicles; we also work alongside other companies to ensure the best possible service as we
cannot always do the work ourselves. All subcontracted companies will work to our rule on the Terms and
Conditions on this website and you will be covered under their insurance company.
hours prior to your delivery time. Failure to do so could delay your delivery and incur additional charges. Deposits
are none refundable, If cancelled 14 days prior to collection date.
7b, Additional excess vehicles booked are also subject to a £250 cancellation fee.
6b, some of our drivers are not fully fluent in English.
7a, Payment terms are a minimum of 10% deposit to book the job then the balance paid in full prior to unloading
or 28 days after collection.
7c, In the event we cannot weigh our vehicle once we have loaded a full house move, we are not responsible for
any fines due to being overweight on the van, any fines will need to be paid by the customer in cash/card prior to
unloading.
7d, Your EconomyMove Invoice payment must be received in full prior to delivery. If payment not adhered to, we
reserve the right to charge £150 for further administration.
8a, For International & Domestic Removals, we provide £5000 Total Loss cover which is limited Liability cover if
your whole consignment is lost\damaged due to a major incident. Additional Goods in Transit Insurance is
available for additional cover for specific items, and this can be arranged via our website.
8b, it is your responsibility to ensure all mattresses, sofas, items of furniture, white goods, pictures etc are
wrapped prior to collection. TVs must be in the original box or one with the polystyrene or padded corners and
the screens wrapped in the protection or bubble wrap.
9a, we reserve the right to keep the customers goods whilst charging the relevant storage fees until payment is
received in full.
9b, If the balance is not paid within 1 x week, we will sell the goods at auction to recover our costs.
10a, any negative or derogatory comments made online or verbally unless admitted by EconomyMove or proven
in a court of law may be deemed as harmful to our business reputation resulting in compensation being sought
from the perpetrators.
10b, Due to Brexit we cannot guarantee any published prices after the 1st January 2021
10c, all invoice balances must be paid no less than 28 x days after your collection date of your items if not
received then we will cancel your free storage including items in storage.
11d, in accepting our estimate / quote, you agree to our Terms & Conditions.
Please Note: ECONOMYMOVE reserve the right to charge any customs/entry/exit fees incurred from unarranged
Removals post 1st/January/2021.

EconomyMove Dedicated Vehicles and Part Loads (in addition)
1a, based on a ground floor to ground floor, door to door service. (if above ground floor please advise) 2a,
Applies.

1b, our vehicles must have good access to entrances to properties (5 metre max). and be able to be within
distance of the vehicle whilst collecting/delivering, long distances will incur a min charge of £50.
1c, Minimum of 2 cubic meters, general household items & boxes only, We allow 60kg per 1 x cubic meter
volumetrically
1d, if you exceed our quoted/agreed 1m3/60kg per cubic meter. Excess weight will be worked out at £197 per
cubic metre/60kgs volumetrically
1e, Collection / delivery dates are as when passing but within 28 days of quote, unless dates and times are
booked, We will advise you of this with at least 24 hours’ notice before. Collection/deliveries are between the
hours of 7am to 7pm (Specific collection/delivery dates/times will be subject to availability and will be charged
accordingly, please ask for available dates and rates).
1f, One-man collection/delivery your driver will need assistance with larger items (over 25kgs/50x50x50. Please
note additional porters can e arranged (min 48 x hours’ notice) for a minimum fee of £100.
1g, the customer is responsible for ensuring the items are export wrapped/prepared for international transport,
unless ordering our packaging and wrapping service.
1h, All furniture items must be empty of goods.
2a, Prior to our collection you are required to label each item and compose a inventory.
2b, Any items not numbered/labelled or where an inventory has not been prepared will be charged at £1 per item
to be numbered/labelled and £1 per item to inventory, these charges do not include customs charges.
2c, all additional items to those declared on fixed price bookings will be charged at £197 per cubic metre/60 kgs
volumetrically.
2d, no single item to weigh more than 25kg, additional charges for items over 25kg will be £7 per item up to 40kg,
£20 per item up to 100kg. The driver has the right to refuse lifting any items over 50kg even with assistance
provided.
2e, the goods are insured for £50 per box or item total loss. If you require additional insurance, please refer to a
reputable goods in transit Insurance company.
2f, we will not be liable for any damages to unwrapped unprepared items. If Requested by Yourself or your
Agent, we will blanket wrap at a charge of £7 per item, (Blankets will be retained by your driver upon delivery),
export bubble/cardboard wrap at a charge of £11 per item.
2g, TVs that are not in a specific TV box are not covered by any insurance.
3a, it is the customers responsibility to prove any electrical items are working on collection in front of the driver If
this is not completed and signed as working by driver then no claims will be accepted.
3b, for areas within the M25 we reserve the right to administer additional charges.
3c, by accepting our quote, you agree to our Terms & Conditions.

Please Note: ECONOMYMOVE reserve the right to charge all/any customs/entry/exit fees incurred from
unarranged co/part loads post 1st/January/2021

bottom of page